Twice a year, we ask our clients to participate in our NPS Survey to gauge how well we’re meeting their needs. The NPS is used by leading organizations around the nation as a way to measure the quality of a customer’s overall experience.

With a Net Promoter Score of 74, we’re 20+ points above a number of industry-related benchmarks.

How our customers are feeling:

National Industry Benchmarks

We Hear You!

The NPS Survey also gives clients the ability to comment on their experience with CREtelligent. We regularly see client feedback come through speaking to the ease of using our RADIUS platform and the incredible service experience they’ve had with our team.

But let’s be honest. We also get some constructive feedback, and we take that to heart. We address each one, and the outcome is generally improvements with the platform or processes we can manage more smoothly for our clients. We love this feedback and use it to continue to improve our clients’ experience.

Comments from the NPS Survey:

“Good communication. Timely turnaround. Competitive prices. Ease of engagement.”
“Quick and professional response and competitive pricing”
“Your response time is great, and your costs are very comparable to similar services. We truly value our relationship with CREtelligent.”
“The Site [RADIUS] is user friendly and easy to follow. Wonderful customer service.”
“The turn around time is fantastic. The client support is exceptional and the forum is easy to use.”
“Quickly get the results we need, with little time necessary on the part of bank personnel.”
“Instant reports are very important to us to begin a project.”
“Easy to navigate system, organized reports, great service”