We’re proud of our April '24 Net Promoter Score (NPS): 77

As we do each April, we conducted our NPS Survey where we ask our clients how well we’re meeting their needs. The NPS is used by leading organizations around the nation as a way to measure the quality of a customer’s overall experience.

We are extremely excited to announce our NPS score from our April Survey increased to 77, from a highly respectable 74 points last fall! And when measured against other industry-related benchmarks, we’re a whooping +20 points to the good.

CREtelligent’s NPS Results from April ’24

National Industry Benchmarks

We Hear You!

The NPS Survey also gives clients the ability to comment on their experience with CREtelligent. We regularly see client feedback come through speaking to the ease of using our RADIUS platform and the incredible service experience they’ve had with our team.

But let’s be honest. We also get some constructive feedback, and we take that to heart. We address each one, and the outcome is generally improvements with the platform or processes we can manage more smoothly for our clients. We love this feedback and use it to continue to improve our clients’ experience.

Comments from the NPS Survey:

“Communication is amazing. All documentation is concise and easy for laypersons to understand.”

“RADIUS is user friendly, and I can navigate it pretty easily.”

“Fast turnaround times and great customer support!”

“RADIUS is very easy to use. If I do have a problem, I know help is available quickly.”

“CREtelligent is very responsive and always quickly addresses any concerns or questions we have.”

“RADIUS offers a powerful array of information from invaluable free to affordable additional services.”

“Everyone I work with at CREtelligent is professional and courteous. Always willing to help with any questions I have.”

“The products are provided in a timely manner and very cost effective. A great company!”