Hats off to our team that works so hard everyday in going the extra mile for our clients. While we may not have beat our NPS score from this past spring, we tied it. And at a score of 77, that’s not too shabby. In fact, according to industry benchmarks, it’s darn right impressive — a whopping +25 points higher than other service type businesses.

If you’re not feeling the love from your CRE due diligence provider, maybe you should give CREtelligent a try. Feel what working with top-notch service professionals is like. Experience the difference.

The NPS is used by leading organizations around the nation as a way to measure the quality of a customer’s overall experience. Customer satisfaction survey experts say best practice is to survey your clients twice per year. Surveying 2+ times per year increases client retention by about 51%.

CREtelligent’s NPS Results from October 2024

National Industry Benchmarks

We Hear You!

The NPS Survey also gives clients the ability to comment on their experience with CREtelligent. We regularly see client feedback come through speaking to the ease of using our RADIUS platform and the incredible service experience they’ve had with our team.

But let’s be honest. We also get some constructive feedback, and we take that to heart. We address each one, and the outcome is generally improvements with the platform or processes we can manage more smoothly for our clients. We love this feedback and use it to continue to improve our clients’ experience.

Verbatim: Comments about RADIUS from the NPS Survey:

RADIUS is instrumental in helping our clients order, track status and receive and our services. Here’s a few comments around how it helps CRE professionals everyday.

“Nice user interface – easy to get quotes.”

“The ability to link adjacent or nearby properties easily.”

“Timely reporting, easy to use request system.”

“Easy to use, easy to read reports.”

“It is user friendly even if you aren’t computer literate.”

“Great map options & quick pre-screens.”

“I only pull CRE reports for new loans and the process has been very easy.”

“Location accuracy and ability to join adjacent parcels as one.”

“The screens are very detailed and easy to follow making the whole process very quick and efficient.”